Shipping & Returns

Shipping Cost

  • Flat Rate $10 Shipping On all USA orders
  • At the moment the cost of shipping outside the USA is determined by location.

Shipping Service

  • For domestic shipping within the USA, we use local postal services such as USPS, UPS or FedEx
  • For international shipping, we use parcel shippers like UPS, FedEx or DHL depending on your location.

Duties or Taxes

International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that WURA NYC is not responsible for any customs, duties, and taxes incurred. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

Wrong Address Disclaimer

It is the responsibility of the client to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please email us at hello@mywura.com as soon as you place your order.

Return Policy

Thank you for your purchase. We hope you are happy with your purchase. Unfortunately, we are not able to grant any returns and/or exchanges at this moment. Any item/items on FINAL sale can not be returned or exchanged. Please see below for more information on our return policy.

Refunds

Our customers’ satisfaction is extremely important to us; however, due to the fact that each piece is handmade, we do not accept returns.

Exceptions

For damaged products that are not a FINAL SALE item upon receipt, please contact us within 2 business days at the customer service email below to arrange an exchange with the subject line “received damaged goods for exchange”.

For approved exchange item/s, the customer is responsible for return shipping costs.  Currently, we are only able to accept exchanges on damaged goods within the U.S. Exchanges on damaged goods will only be granted if the same item is in stock.

Questions

If you have any questions concerning our return policy, please contact us at:  hello@mywura.com